Category Fire

City testing new AI dispatch system to handle non-emergency calls 

A new automated system is taking some non-emergency calls at the Willamette Valley Communications Center as a way to relieve overworked dispatch center staff, and provide faster service for callers. Humans will still be answering emergency calls.

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Salem launches REACH Team to respond to mental health, substance crises

Salem launched a new response team called REACH to handle 911 calls involving mental health crises and substance use – without relying solely on police or fire crews. Staffed by a paramedic, EMT and Marion County mental health professional, the team is part of a six-month pilot to de-escalate crises, connect people to services and reduce repeat emergency calls.

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