SUBSCRIPTION TYPES:
Salem Reporter offers you two choices – a monthly or annual subscription.
BENEFITS: What do I get with a paid subscription?
As a valued subscriber, you will get our morning and afternoon newsletters during the week, delivered by email. These provide you some of our latest headlines. You get around-the-clock access to all stories on our website so you can check in no matter where you are or the time of day. In the event of major news developments, you will also get our breaking news alerts by email.
RENEWING?
For your convenience, paid subscription accounts are set up to automatically renew at the end of each cycle, whether a monthly or annual subscription. That way, you never miss a moment of Salem’s important news. You can discontinue automatic renewals by going into your account online and canceling the subscription. It will end at the end of your current subscription period.
CANCELING:
To cancel your subscription, go into your account online, to My Account → and select ‘Cancel your subscription’. You can change your status there. The subscription will end at the expiration of your current subscription period. Please note that “unsubscribing” from newsletters you receive from us only ends those newsletters and does not affect your subscription.
REFUNDS: What is your policy?
Salem Reporter provides no refund on an unused portion of a monthly subscription. Refunds on a paid annual subscription can be provided on a pro rata basis.
MULTIPLE USERS: Can there be multiple users on a subscription?
Our subscription system is organized and managed entirely by your email address. That is, in essence, your “account number” with Salem Reporter. That means only those with access to that email have access to your subscription. Multiple emails on a single subscription aren’t possible.
CREDIT CARDS: How do I update my account information?
This is easy and takes but a moment and is secure.
- Go to our website click ‘Log In‘ then ‘My Account‘.
- Click ‘Manage Billing’
- Select ‘Add payment method’
- Remove the old card
Password issues: How do I reset my password?
Select the Log In option from the top right navigation area and select ‘Lost Password‘. Enter your email address and a password reset link will be sent to your email. From here, you can reset your password.
MULTIPLE DEVICES: Can I read my subscription anywhere?
Yes, you certainly can. For security purposes, our system requires a one-time login on each device or browser you want to use. Once you have logged in, you should remain logged in.
EMAIL ADDRESS: How do I change the one on my account?
- Login to your account on the Salem Reporter website
- Select My Account.
- Under “Your Profile” change the “Email” field to your desired email address.
- Click “Save Profile Changes”
NEWSLETTERS MISSING: Why am I not getting your newsletters?
If you see any of those emails in your spam, or junk mail, folder, it might be because you need to safelist their addresses. This article has instructions for safelisting addresses in most common email programs.
If our newsletter isn’t showing in your spam, it’s possible that your email is not on the list. While logged in, go to My Account, and select “Get on the list here” at the bottom. Add your name and email to get back on the newsletter list.
Subscribe error messages:
“This email already exists. Please login or enter a different email.”
If you encounter this message, it means that you already have an existing account. If you’re not sure about the login credentials, please reset your password, login, then try subscribing again.
“Could not create subscription”
If you are seeing this message, it means that you have previously signed up for our promo 3-month trial subscription. Trial subscriptions can only be used once. Please try a different subscription option.